Warranty, Support and Service

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Warranty, Support and Service

Standard warranty is 24 months, return-to-distributor. Please contact 7thSense Design if you require an extended warranty.

Please ask for instructions and request authorisation before returning a server to your distributor.

Server Internal Maintenance

Internal maintenance must only be undertaken by suitable qualified service personnel.

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Warning: Do not operate the server with any covers removed as the air flow through the unit may be compromised leading to overheating. The lid of the NanoR forms an integral part of the CPU’s cooling circuit. Operation of the NanoR with the lid removed will cause the CPU to overheat.

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Warning: Motherboard CMOS battery replacement: Danger of explosion if incorrect battery used or battery incorrectly installed. Contact your supplier for further instructions.

Any alterations to the product’s specification, including additional/alternative components, BIOS changes, overclocking, etc., may invalidate the warranty or impact the server’s performance. Additionally, such changes or modifications could cause equipment no longer to comply with the relevant EMC regulations, and void the user’s authority to operate the equipment. If in doubt, please contact your supplier.

Electrostatic discharge (ESD)

When handling electronic assemblies, take precautions to avoid electrostatic discharge (ESD) causing damage. Precautions should include the wearing of an ESD protective wrist strap and using antistatic bags for electronic assemblies when not installed in a server.

Visit our Support Portal for support and service

Page edited [d/m/y]: 16/12/2020