Further Support

We have dedicated support agents at each of our offices, and some working remotely in additional cities.

Please contact them using support@7thsense.one. Our entire Support team and beyond have visibility of email threads which include this To/CC address, and these threads are proactively monitored throughout each business day by multiple agents. This method ensures the timeliest response we can achieve, regardless of what any specific agent may be tied up with.

Alternatively, you can dial UK +44 (0) 1903 812299 or USA (Orlando)+1 407 505 5200. These calls generally go straight to voicemail, so please do leave a voicemail! These voicemails are automatically forwarded to our Support email system as an audio attachment w/ text transcription.

Via your Systems Integrator

If you are an End User who purchased your 7thSense products through a Systems Integrator/Installer, it's generally most appropriate and effective to first contact that party for support. 7thSense products are most commonly acquired by End Users via a Systems Integrator. This party has their own direct terms of sale/support/warranty with the End User for each project, and the most direct familiarity with a given system's functionality and history, including and beyond just the 7thSense products utilized. If we are contacted directly by an End User, we will often immediately ask to copy in the Integrator for reasons of clear communication circle, permission, and the opportunity to receive additional system information that may be important for us to be aware of.

Via your Distributor

If you are a Systems Integrator who purchased your 7thSense products through one of our regional distributors, please contact your distributor directly as a first line of support.